Billing Terms

These Billing Terms govern payments for the LeadScoutr platform, operated by GVD HOLDINGS (HK) LIMITED. They apply together with our Terms of Service and are accepted when you upgrade a workspace to a paid plan.

1. Services & credits

A paid LeadScoutr subscription gives your workspace access to the platform and a monthly allowance of credits across three pools — Scout, Enrichment, and People — refreshed at the start of each billing cycle. Unused monthly allowance does not roll over from one cycle to the next.

Credits are a prepaid means of accessing platform features. They have no cash value, are not a deposit or currency, are non-transferable outside your workspace, and are not redeemable for cash. We may adjust plan features and monthly allowances on a going-forward basis (see §8).

2. Billing cycle & proration

Subscriptions are billed monthly on a cycle anchored to the 1st of each calendar month. When you first upgrade mid-month, we charge a prorated amount for the remainder of that month at the time you upgrade, and your first full monthly allowance is made available immediately.

Thereafter the subscription renews automatically on the 1st of each month until it is cancelled.

3. Payment rails & due dates

Two payment methods are available:

• Card — your subscription is charged automatically on each renewal date using the payment method on file.
• Bank transfer (available on request) — we issue an invoice ahead of the due date; payment is due within 7 days and must quote the LS- payment reference shown on the invoice so we can match your payment. Bank transfer is enabled per workspace on request.

Your billing currency (EUR, USD, or GBP) is set when you first subscribe and remains fixed for that workspace thereafter.

4. Late payment, grace & suspension

If a payment is not completed by its due date, your workspace enters a grace period — 7 days for card, 14 days for bank transfer — during which we send reminders and access continues as normal.

If the invoice is still unpaid at the end of the grace period, the workspace is suspended: credit spend (searches and enrichment) and outbound sending are paused. Your CRM data remains readable throughout, and nothing is deleted as a result of suspension. Access is restored automatically once the outstanding invoice is paid.

5. Credit packs never expire

In addition to your monthly allowance, you may purchase one-off credit packs. Pack credits are granted once payment settles, never expire, and are drawn only after the monthly plan allowance for that pool has been used up.

Like plan credits, pack credits have no cash value and are non-refundable except by credit note (see §7).

6. Taxes

The platform is sold by GVD HOLDINGS (HK) LIMITED, a Hong Kong company. Prices are shown exclusive of any applicable taxes. As a Hong Kong seller, we do not add Hong Kong tax to your invoice.

For business customers in the EU and UK who provide a valid VAT registration number, VAT is accounted for by you under the reverse-charge mechanism (we charge 0% and note this on the invoice). You are responsible for determining and paying any taxes, duties, or levies that apply to you under your local law, including any self-assessment or reporting obligations.

7. Refunds & credit notes

Payments and credits are generally non-refundable. Where a correction or goodwill adjustment is warranted, we issue a credit note (CN- series) against the original invoice; this is the instrument we use for any refund or adjustment, handled on a case-by-case basis.

Please contact us at [email protected] before initiating a chargeback or payment dispute. Raising a dispute with your bank or card network instead of contacting us may result in suspension of your workspace while the matter is resolved.

8. Changes

We may update these Billing Terms from time to time. Each version carries a version label (shown at the top of this page) that is recorded when you accept it. If we make a material change, we will give reasonable notice — for example by email or an in-app notice — before it takes effect.

Continued use of a paid workspace after an updated version takes effect constitutes acceptance of the updated terms. Questions about billing can be sent to [email protected].